You can exclude products by flagging the order via your ecommerce store admin – e.g.: for Shopify stores via product tags.
Once added, any product with the excluded tag will appear as Unprotected in your Shipments tab.
How to Exclude Products by Tag (Shopify example)
- In your Shopify admin, open the relevant product
- Under Tags, add a unique tag that identifies the exclusion (for example, “no-insurance”)
- Save the product
- In the Merchant Portal, go to Customise Cover → Tags
- Select Edit
- Type the exact tag name and select Add
- Save your changes and confirm the exclusion
How It Appears in Shipments
When a tagged product is shipped:
- It will show as Unprotected
- The tooltip will display Product tag exclusion
If you remove the tag from your CMS, or from your exclusion list, the product will be covered again for future shipments.