Parcel Protect is an Australian delivery insurance solution designed for eCommerce merchants, covering customer orders from loss, damage and theft during delivery. With automated protection, an easy claims process and real-time visibility of insured shipments, Parcel Protect helps merchants reduce friction and improve the customer’s post purchase experience.
Parcel Protect works in the background of your store. Once installed and activated, your fulfilled orders sync automatically to the Merchant Portal so every eligible shipment is protected based on your policy settings. If something goes wrong, customers can lodge a case through our “Lost, Damaged or Stolen during delivery” link on your website, and our team manages everything from verification through to resupply, refund or or refund store credit.
Parcel Protect brings together three key groups when resolving delivery issues:
- You, the Merchant – the online store sending the parcel
- Your Customer – the recipient of the delivery
- Parcel Protect's Claims Consultants – the team handling and resolving claims
You also gain real-time visibility into shipments, cases, exclusions and billing through the Merchant Portal.
With Parcel Protect, you get:
- Full-value delivery insurance
- A professional claims process handled for you
- Fast resolutions for your customers
- A dashboard that keeps everything organised and transparent
Parcel Protect gives you confidence that when delivery issues happen, you’re covered and your customers are taken care of.