Once the app is installed, the Parcel Protect onboarding process will walk you through creating your merchant account.
1. Create Your Account
You’ll be prompted to provide:
- Your name
- Your preferred email address
- A password
You’ll then receive a verification code via email. Enter the code to continue.
2. Add Business Details
Next, you’ll confirm:
- Your business name
- ABN (auto-validated via lookup)
- Business address and contact number
- Store email address
3. Insurance & Referrer Information
You’ll confirm:
- Whether you have any existing Cargo insurance with NTI
- Whether you have been referred by a partner or an Insurance Broker
4. Reviewing Policy Information and Coverage
Review your policy details to understand what Parcel Protect covers.
Coverage Includes:
- Loss, theft, or damage during delivery
- Cover up to $10,000 per item
- No excess payable
- Full-value settlement including freight and taxes
- Automated resupply or refund handled by Parcel Protect's claims team
(Based on NTI Merchant Delivery Insurance Policy)
Exclusions Based on NTI Policy:
- Used or second-hand goods
- Dangerous or prohibited items
- Live animals, perishable goods, or plants
- Precious metals, stones or money
- Shipments to customers outside of Australia
A full list of exclusions is outlined in the policy wording.
What Your Store Platform May Exclude
Your store may also prevent coverage for:
- Age-restricted products
- Items prohibited by your eCommerce CMS’ policies
Understanding these details helps ensure that every item you sell is eligible for the cover you're expecting.