Your shipments should sync automatically from your store to the Parcel Protect Merchant Portal.
If they’re not appearing, check the following:
1. Your Orders Must Be Fulfilled
Shipments only appear once the order status is Fulfilled. If the order is still unfulfilled, draft, cancelled, or pending, it will not sync.
2. Data Connection Must Be Active
Check your connection status:
- In the Merchant Portal, open My Plan
- Look for Data Connection: Active
If inactive:
- Reinstall the app via your ecommerce platform app store OR
- Click through the reconnect link displayed in the portal
3. Item May Be Ineligible
Orders will not sync if item(s):
- Are not flagged as fulfilled
- Products restricted by your ecommerce store provider (e.g.: Shopify)
- Order doesn’t have customer delivery details
4. Filters May Be Applied
Double-check your filters in the Shipments tab.
Clear all filters to ensure you’re seeing the complete list.
5. Sync Delay
Data syncing may take several minutes after fulfilment.
If items still don’t appear after 10–15 minutes, contact support.