The Cases tab lists every customer case raised through your claims link.
What You’ll Find Here
Each case shows:
- The item reported
- Issue type (lost, damaged, stolen)
- Customer name
- Order number
- Carrier and shipment details
- Case status (open, in review, resolved)
- Resolution type (resupply, refund or store credit)
Selecting a case reveals the full case timeline, including:
- When the customer submitted the case
- Every step taken by NTI’s claims consultants
- Verification notes
- Resolution confirmation
- Communication logs (emails or updates sent to the customer)
Cases update in real time as NTI progresses through assessment and settlement.