We protect your goods, so you can grow your business.

Parcel Protect combines delivery insurance with end-to-end claims management, Safeguarding merchants and their customers against lost, damaged or stolen deliveries. 

Peace of Mind Protection

Per-shipment coverage supported by Australia’s leading insurance experts, NTI.

Seamless Re-supply

Replacement goods purchased by NTI from the merchant's available inventory at retail price, shipped out quickly as another purchase.

Streamlined Claims Management

End customers can lodge their damaged, lost or stolen goods directly from the merchant's website to the NTI portal & NTI then manages the entire claim and return process

Contact us for a Free Demo

Enquire about how Parcel Protect can help your business

DON’T JUST TAKE OUR WORD FOR IT

"I've had the pleasure of using NTI Delivery Insurance for a while now, and I can confidently say that it's been a game changer for my business. As a small business owner, the reliability and peace of mind that NTI provides are invaluable."

Think 88 

eLiving Furniture

"We use NTI Delivery Insurance because they insure Australia-wide, manage claims for us, and seamlessly send a new product. That's an extra sale for us, and our customers love how fast it is sorted."

@ 2024  NTI Limited. 

Our Shopify App

Information held, used or disclosed is managed in accordance with our Privacy Policy. Please refer to our website NTI.com.au for our Privacy Policy.

Terms and Conditions

Safeguards a merchant's customers and helps to maintain reputation with full coverage against theft, damage, and loss.

Replacement goods purchased, by us, from the merchant's available inventory at retail price, shipped out quickly as another purchase. 

End customers can lodge their damaged, lost or stolen goods directly from the merchant's website to our portal & we then manages the entire claim and return process 

Merchant Delivery Insurance Documents

The Merchant Delivery Insurance Policy Wording is crucial to understanding your Parcel Protect Insurance policy. This Policy Wording has been prepared to help merchants insuring goods during delivery to their customers understand the full extent of their coverage under the Merchant Delivery Insurance policy. It sets out the terms, conditions, exclusions and limitations of the Policy in an easy to follow format.

Duty of DisclosurePlatform Terms of UsePolicy Wording

Streamlined Claims Management

Insurance & return management delivered
by the experts

Parcel Protect is backed by Australia’s largest transport and logistics specialist insurance provider, with over 50 years’ experience in all things shipping, delivery and logistics.

NTI has been recognised, year after year, as the leader in claims service by the Australian Insurance Industry.

Frequently asked questions


View our full list of FAQs

What is Parcel Protect?

Protection for goods sold online accidentally damaged, lost or stolen during shipping & delivery to your customers within Australia.

  • - Peace of mind delivery protection, designed for eCommerce merchants
  • - Comprehensive cover - low cost per transaction
  • - Online case & claim notification by your customer via our link on your website
  • - Dedicated support with simplified case and claims management

Who is this policy for?

Wholesaler and retailer eCommerce businesses with a current ABN & located in Australia.

Which eCommerce integrations do we support?

To connect with us, you will need to be operating your online sales & fulfillment via the Shopify eCommerce platform. Other platforms such as BigCommerce, WIX, Magento, WooCommerce, Maropost/Neto, custom or others are not currently supported.

Why do I need this? Isn't it the courier or transport company's responsibility?

Be careful not to assume your goods are automatically covered during transit. Couriers or transporters aren’t obligated to cover goods on a delivery. Sometimes they may offer limited protection or a warranty - but what they cover varies.
They may

  • - Be limited to a few defined events only
  • - Exclude damage if goods are accidentally dropped whilst being unloaded
  • - Have trading terms which specifically exclude damage cover during transit
  • - Cover a low dollar value
  • - Charge an excess
  • - Have difficult and lengthy claims processes
  • - This can get complicated – leaving your customers and your reputation at risk.


Take the hassle and guesswork out – look after your customers, goods & eCommerce business with Parcel Protect.

What level of cover is provided?

We provide comprehensive accidental damage cover for insured goods damaged, lost or stolen during delivery to protect you and your customers within Australia.

  • - Comprehensive cover for damage, lost or stolen during shipping & delivery
  • - For insured goods sold via your eCommerce store, to your customers within Australia
  • - 1 parcel or many within the same order
  • - Cover available up to $10,000 on individual items.
  • - Please Note: Watches and Jewellery are limited to a $500 per item
  • - Values include GST, Freight costs and relevant duties
  • - Exclusions & conditions apply – refer to Policy wording for more information
  • - Pay for use per transaction cover, billed monthly
  • - Simplified claims management - save time managing claims and more time running your business.


The full terms, conditions, limits and exclusions are shown in the policy wording located in your NTI Platform.