Delivering peace of mind, one parcel at a time. 

Parcel Protect combines delivery insurance with end-to-end claims management, safeguarding merchants and their customers against lost, damaged or stolen deliveries.

Merchants can prioritise growing their business while we:

  • Protect Deliveries 

  • Increase your customer's confidence at purchase time

  • Build brand reputation

Pricing

Your parcels 
deserve better 

Streamlined Claims Management
In a few clicks your customers can let us know about their damaged, lost or stolen goods directly from your website. NTI then manages the entire process for you.

Seamless Re-supply
Replacement goods purchased by us from your available inventory at retail price, shipped out quickly as another purchase. More sales, less written off stock!

Pricing that scales with the business
Pay only for what is shipped. Per-shipment coverage supported by Australia’s leading cargo insurance experts, NTI

Peace of Mind Protection
Safeguards your brand and your customers deliveries with full coverage against theft, damage, and loss, including protection against porch piracy.

ENTERPRISE

For larger eCommerce businesses looking to improve customer experience and improve operational efficiency. 

Pay for use insurance billed monthly with nil excess

Resupply through your store (additional sale)

Customer and Courier management for Lost, Damage and Stolen goods

24/7 customer case notification portal with instant acknowledgment

Validating non-insurance enquiries

Email & Technical Support 

Australian regulated insurance provider

Cover the use of any commercial carrier or delivery service.

Reporting and Insights

Multiple User profiles - Administration, Management & Service staff

Tailor insurance requirements by product tag

BOOK A FREE DEMO

Unlimited Users

FREE SIGNUP

BASIC

For eCommerce businesses looking to improve customer experience and take their brand to the next level. 

Pay for use insurance billed monthly with nil excess

Resupply through your store (additional sale)

Customer and Courier management for Lost, Damage and Stolen goods

24/7 customer case notification portal with instant acknowledgment

Validating non-insurance enquiries

Email & Technical Support

Australian regulated insurance provider

Cover the use of any commercial carrier or delivery service.

SIGN UP FOR FREE

1 User

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I've had the pleasure of using NTI Delivery Insurance for a while now, and I can confidently say that it's been a game changer for my business. As a small business owner, the reliability and peace of mind that NTI provides are invaluable.  - Think88

Insurance and returns management 
delivered by the experts

Parcel Protect is backed by Australia’s largest transport and logistics specialist insurance provider, with over 50 years’ experience in all things shipping, delivery and logistics.

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Frequently asked questions


View our full list of FAQs

What is Parcel Protect?

Protection for goods sold online accidentally damaged, lost or stolen during shipping & delivery to your customers within Australia.

  • - Peace of mind delivery protection, designed for eCommerce merchants
  • - Comprehensive cover - low cost per transaction
  • - Online case & claim notification by your customer via our link on your website
  • - Dedicated support with simplified case and claims management

Who is this policy for?

Wholesaler and retailer eCommerce businesses with a current ABN & located in Australia.

Which eCommerce integrations do we support?

To connect with us, you will need to be operating your online sales & fulfillment via the Shopify eCommerce platform. Other platforms such as BigCommerce, WIX, Magento, WooCommerce, Maropost/Neto, custom or others are not currently supported.

Why do I need this? Isn't it the courier or transport company's responsibility?

Be careful not to assume your goods are automatically covered during transit. Couriers or transporters aren’t obligated to cover goods on a delivery. Sometimes they may offer limited protection or a warranty - but what they cover varies.
They may

  • - Be limited to a few defined events only
  • - Exclude damage if goods are accidentally dropped whilst being unloaded
  • - Have trading terms which specifically exclude damage cover during transit
  • - Cover a low dollar value
  • - Charge an excess
  • - Have difficult and lengthy claims processes
  • - This can get complicated – leaving your customers and your reputation at risk.


Take the hassle and guesswork out – look after your customers, goods & eCommerce business with Parcel Protect.

What level of cover is provided?

We provide comprehensive accidental damage cover for insured goods damaged, lost or stolen during delivery to protect you and your customers within Australia.

  • - Comprehensive cover for damage, lost or stolen during shipping & delivery
  • - For insured goods sold via your eCommerce store, to your customers within Australia
  • - 1 parcel or many within the same order
  • - Cover available up to $10,000 on individual items.
  • - Please Note: Watches and Jewellery are limited to a $500 per item
  • - Values include GST, Freight costs and relevant duties
  • - Exclusions & conditions apply – refer to Policy wording for more information
  • - Pay for use per transaction cover, billed monthly
  • - Simplified claims management - save time managing claims and more time running your business.


The full terms, conditions, limits and exclusions are shown in the policy wording located in your NTI Platform.

Book a demo

Enquire about how Parcel Protect can help your store

View on the Shopify App Store

© 2025 NTI Limited

The information on this website is general only and does not take into account your objectives, financial situation or needs. When making decisions about our insurance, consider the Product Disclosure Statement and Target Market Determinations on this website. Insurance products are provided by National Transport Insurance, a joint venture of the insurers Insurance Australia Limited trading as CGU Insurance ABN 11 000 016 722 AFSL 227681 and AAI Limited Trading as Vero Insurance ABN 48 005 297 807 AFSL 230859 each holding a 50% share. National Transport Insurance is administered on behalf of the insurers by its manager NTI Limited ABN 84 000 746 109 AFSL 237246.

Information held, used or disclosed is managed in accordance with our Privacy Policy. Please refer to our website NTI.com.au for our Privacy Policy.

Avoid brand reputation damage and missed sales

81% of customers
contact their retailer first if something is wrong with delivery^

58% of customers
consider it essential to have shipping insurance over $100 order value^

Limits and exclusions apply. Parcel Protect insurance products are administered on behalf of the insurers by NTI Limited ABN 84 000 746 109 AFSL 237246

Duty of DisclosurePlatform Terms of UsePolicy Wording

Merchant Delivery Insurance Documents

The Merchant Delivery Insurance Policy Wording is crucial to understanding your Parcel Protect Insurance policy. This Policy Wording has been prepared to help merchants insuring goods during delivery to their customers understand the full extent of their coverage under the Merchant Delivery Insurance policy. It sets out the terms, conditions, exclusions and limitations of the Policy in an easy to follow format.

^source: NTI ecommerce customer survey, 2023.

73% of customers
are more likely to purchase when delivery insurance is included^

"We use NTI Delivery Insurance because they insure Australia-wide, manage claims for us, and seamlessly send a new product. That's an extra sale for us, and our customers love how fast it is sorted."  
- Lifely

DON'T JUST TAKE OUR WORD FOR IT

Book a
free demo

Enquire about how Parcel Protect can help your store

Insurance & returns management
delivered by the experts

We’re no "claim to fame"
...just award-winning 

We’re No Claim to Fame 
...Just Award-Winning
 

NTI has been recognised, year after year, as the leader in claims service by the Australian Insurance Industry 

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