Parcel Protect
- $10,000 cover per item
- Automated claims process & notification
- Replacement goods purchased through you
- No excess - ever
- Australian regulated insurance provider
Delivery problems don't have to be yours alone
Up to 100x more cover
Most parcel cover stops at $100 - and only if you spend hours fighting for it through a dispute form. Parcel Protect can cover each item up to $10,000 - far more than people think.
Average Postal Providers
- Typically, $100 standard inclusion per consignment (not per item)
- Claimed back through a dispute form, if at all
- Capped limits & restrictive notification periods
- Potentially Unregulated warranty service
Right now, every delivery that goes wrong can cost you in three ways
-
3+ hours
gone on a single dispute - chasing couriers for evidence instead of growing your business.
-
Replacement fees
for each lost or damaged order comes out of your margin - most courier claims cap at $100.
-
81%*
of customers contact you first, not the courier - so your reviews and rating take the hit.
*Based on customer research conducted by NTI Limited.
While you're still waiting on a resolution, we're already done
Average delivery services take up to 7 days to resolve your customers' claim from notification to payment. Parcel Protect resolves it in 16 hours*.
DONE
16 hours*
with an average of 27 hours saved each month because we handle delivery issues for you
Average delivery service
DONE
Up to 7 days
with you doing the heavy lifting, chasing the courier for answers
Days before resolution
DONE
*Based on internal NTI data and is indicative only.
Instead, let us the the weight off your shoulders
*Based on claims lodged by merchants v customers across May, June and July 2026. Results are indicative of performance during this period only. Individual outcomes may vary
-
70.3% of customer claims paid within 1 day
From claim lodged, to payment made
-
49.1% offered a settlement from us within 1 hour
From claim lodged, to settlement offered
Install in minutes on the platforms you already use
What our clients are saying
Having Parcel Protect on board to handle our lost, damaged or stolen parcels has freed our team up to focus on growing the business. It's like having an extra employee, but at a fraction of the cost.
Lillie - Harry & Kit Founder
Parcel Protect is a silent saviour. Customers occasionally come to me, but I redirect them to my Parcel Protect portal, which lets them very quickly lodge their problem. The Parcel Protect team will contact that customer and deal with the issue very quickly. Sometimes they'll even authorise a replacement within 30 minutes. That order usually automatically goes to Shopify and gets fulfilled via our normal process. So it's completely seamless.
Yasna - Sunshine Curls Founder
In the past, people would get frustrated, because they felt like they weren’t getting anywhere. Now our team can say, ‘Just fill in your details here – it’ll take two minutes.’ Customers feel looked after, and they’re actually happy with the interaction.
Jaya - A Man & His Cave
The fix
No paperwork to chase. No forms. No courier claims to manage.
Just fast, professional eCommerce delivery insurance that protects your time, your margin and the trust you've built with your customers.
-
Stop spending 3+ hours on every delivery dispute.
Claims handled end to end. We manage the entire claim - from customer contact to resolution - without a single call, form or follow-up from you.
-
Stop absorbing the cost of every lost or damaged order.
Pay-as-you-go cover
Only pay when you ship, for what you ship - not a dollar more. No monthly fee, no lock-in, free to install.
-
Turn a lost parcel into a potential loyalty moment.
Rapid resupply or refund
Fast resolution means your customer remembers how quickly you fixed it - not that it broke.
-
Real insurance, not a courier dispute form.
Backed by NTI
Australia’s leading specialist insurance provider stands behind every claim - up to $10,000 cover per item, no excess.
73%* of online shoppers
prefer stores that include delivery protection^
^Based on internal NTI data and is indicative only