Once onboarding is complete, you’ll enter the Parcel Protect Merchant Portal.
Before your insurance goes live, you’ll be guided through key steps to finalise setup.
Inside the portal, you’ll see:
- Your data connection status
- A preview of fulfilled shipment syncing
- The side bar containing Shipments, Cases, Documents, Billing, Settings, and My Plan
1. Select Your Plan
- Basic; or
- Enterprise (available if you were provided with a code during earlier account setup)
2. Store Information
- Confirm store contact details
3. Add Key Contacts
- A primary business contact
- Claims contact
- Billing contact
4. Add Case Lodgment Link
We highly recommend you add this link before activation (see next article).
This ensures customers can lodge claims directly and avoids delays in our claims service.