Excluding Products by Supplier

Supplier-based exclusions let you exclude any product associated with a specific vendor.

This is useful if the supplier already insures those products or handles their own delivery risk. 

How Supplier Exclusion Works

Parcel Protect reads the Vendor field from your ecommerce store (e.g.: Shopify).

Whatever text appears in that field must exactly match what you enter in the Merchant Portal. 

How to Exclude Products by Supplier - Shopify

1. In Shopify, open a product and check the Vendor field
2. Enter or confirm the supplier name you want to exclude
3. Save the product

4. In the Merchant Portal, go to Customise Cover → Supplier
5. Select Edit
6. Add the exact supplier name and click Add
7. Save and confirm the change

How It Appears in Shipments

Any product from that supplier will display as: 

• Unprotected
• Tooltip: Supplier exclusion

You can remove the supplier from your list anytime to restore coverage for future shipments.