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Checking Your Plan and Data Connection

The My Plan section shows your current policy details and connection status. 

What You’ll See

  • Plan type (Basic or Enterprise)
  • Policy status (Active or Pending)
  • Data connection status
  • Insurance activation date
  • Account information

Why Data Connection Matters

The app uses your store data to:

  • Sync fulfilled orders
  • Calculate insured values
  • Track premiums
  • Display shipment details
  • Support claims resolution

If the data connection is inactive, your shipments cannot be protected.
If this occurs, the portal will prompt you to reconnect immediately. 

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