Enterprise
For larger eCommerce businesses –Same great pricing with enhanced support, insights, and team management features.
Advanced Reporting and
Business Insights
Multiple User profiles - Administration,
Management & Service staff
Tailor insurance requirements
by product tag
Priority customer support and dedicated account management
Custom integration support
and API assistance
White-label customer
communication options
Unlimited Users
Basic features
+
Basic
Perfect for eCommerce businesses looking to protect their shipments with comprehensive insurance coverage.
Pay-per-use insurance with
no upfront costs
Resupply through your store
(additional sale opportunity)
Customer and Courier management for Lost, Damage and Stolen goods
24/7 customer case notification portal with instant acknowledgment
1 User
Validating non-insurance enquiries
Cover the use of any commercial carrier or delivery service
Email & Technical Support
Australian regulated insurance provider
Frequently asked questions
What is Parcel Protect?
Protection for goods sold online accidentally damaged, lost or stolen during shipping & delivery to your customers within Australia.
- - Peace of mind delivery protection, designed for eCommerce merchants
- - Comprehensive cover - low cost per transaction
- - Online case & claim notification by your customer via our link on your website
- - Dedicated support with simplified case and claims management
Who is this policy for?
Wholesaler and retailer eCommerce businesses with a current ABN & located in Australia.
Which eCommerce integrations do we support?
To connect with us, you will need to be operating your online sales & fulfillment via the Shopify eCommerce platform. Other platforms such as BigCommerce, WIX, Magento, WooCommerce, Maropost/Neto, custom or others are not currently supported.
Why do I need this? Isn't it the courier or transport company's responsibility?
Be careful not to assume your goods are automatically covered during transit. Couriers or transporters aren’t obligated to cover goods on a delivery. Sometimes they may offer limited protection or a warranty - but what they cover varies.
They may
- - Be limited to a few defined events only
- - Exclude damage if goods are accidentally dropped whilst being unloaded
- - Have trading terms which specifically exclude damage cover during transit
- - Cover a low dollar value
- - Charge an excess
- - Have difficult and lengthy claims processes
- - This can get complicated – leaving your customers and your reputation at risk.
Take the hassle and guesswork out – look after your customers, goods & eCommerce business with Parcel Protect.
What level of cover is provided?
We provide comprehensive accidental damage cover for insured goods damaged, lost or stolen during delivery to protect you and your customers within Australia.
- - Comprehensive cover for damage, lost or stolen during shipping & delivery
- - For insured goods sold via your eCommerce store, to your customers within Australia
- - 1 parcel or many within the same order
- - Cover available up to $10,000 on individual items.
- - Please Note: Watches and Jewellery are limited to a $500 per item
- - Values include GST, Freight costs and relevant duties
- - Exclusions & conditions apply – refer to Policy wording for more information
- - Pay for use per transaction cover, billed monthly
- - Simplified claims management - save time managing claims and more time running your business.
The full terms, conditions, limits and exclusions are shown in the policy wording located in your NTI Platform.
© 2025 NTI Limited
The information on this website is general only and does not take into account your objectives, financial situation or needs. When making decisions about our insurance, consider the Product Disclosure Statement and Target Market Determinations on this website. Insurance products are provided by National Transport Insurance, a joint venture of the insurers Insurance Australia Limited trading as CGU Insurance ABN 11 000 016 722 AFSL 227681 and AAI Limited Trading as Vero Insurance ABN 48 005 297 807 AFSL 230859 each holding a 50% share. National Transport Insurance is administered on behalf of the insurers by its manager NTI Limited ABN 84 000 746 109 AFSL 237246.
Contact Us
Enquire about how Parcel Protect can help your store
Turn Shipping Problems into Happy Customers
Every day, Aussie eCommerce stores lose customers to a bad experience from lost, damaged, or stolen packages.
Your Store
Deserves Better!
Hear from our Happy Customers
Frictionless Delivery Insurance
with Parcel Protect
^source: NTI ecommerce customer survey, 2023.
prefer stores that include delivery protection^
^source: NTI ecommerce customer survey, 2023.
Seamless Website Integration
via our Shopify App
Connect your Shopify store in under 5 minutes with our plug-and-play app.
No coding, no complications – just instant protection for every shipment.
Integrated Dashboard
Monitor the status of all your current claims in one easy to use dashboard.
Track Claims Live
Don't miss a thing with real-time updates at every stage of the claims process.
Valuable Insights
and Statistics
Utilise Data-driven metrics to guide smarter business decisions.
of customers blame you, not the courier, when deliveries go wrong^
81%
Your brand takes the fall for lost, stolen, or damaged packages
Courier cover
is minimal – if it exists at all
You're left choosing: refund fast or battle couriers for weeks
The Hidden Cost of
"Just Handling it Yourself"
Install now via the Shopify App Store
I've had the pleasure of using Parcel Protect for a while now, and I can confidently say that it's been a game changer for my business. As a small business owner, the reliability and peace of mind that NTI provides are invaluable.
Think88
Merchant Delivery Insurance Documents
The Merchant Delivery Insurance Policy Wording is crucial to understanding your Parcel Protect Insurance policy. This Policy Wording has been prepared to help merchants insuring goods during delivery to their customers understand the full extent of their coverage under the Merchant Delivery Insurance policy. It sets out the terms, conditions, exclusions and limitations of the Policy in an easy to follow format.
Effective for policies incepted prior to 1 April 2025
Effective for new business and renewals from 1 April 2025
Lost customer lifetime value
X
Negative reviews that hurt future sales
X
Time wasted managing delivery disputes
X
Stress of explaining problems you didn't cause
X
Brought to you by NTI
an award winning insurance provider'
Insurance & returns management
delivered by the experts
We use Parcel Protect because they insure Australia-wide, manage claims for us, and seamlessly send a new product. That's an extra sale for us, and our customers love how fast it is sorted."
Lifely
How it works
Contact Us
Enquire about how Parcel Protect can help your store
Information held, used or disclosed is managed in accordance with our Privacy Policy. Please refer to our website NTI.com.au for our Privacy Policy.
